Any items purchased in – – may be returned within 14 days upon reception of the goods. (Except MASKS and SALES, they cannot be returned)

Returns will be paid by the customer.
In order to proceed with a return please follow below steps:

  1. Items to be returned must be unworn and in perfect conditions, with all labels on and original packaging.
  2. Box must be well sealed and protected to avoid any damage during courier transport, we do not accept any responsibility for any damaged garment on a shipping not managed directly by THE NEW SOCIETY.
  3. In order to proceed with a return, please follow the instructions on the return form that you will find out in your parcel. We will proceed with the return within 10 working days from goods reception.
  4. The returns address: Smart4Retail, PolÍgono Industrial Rio de Janeiro, Calle Pelaya 25, 28110, Algete, Madrid
  5. Lastly, please send us an email to with below information in order to track your return, and to go through as soon as possible.


– Full name
– Order reference number
– Your address
– Parcel tracking details
– Courier company